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Morana, Stefan ; Gerards, Timo ; Maedche, Alexander
ITSM ProcessGuide – A process guidance system for IT service management.
Donnellan, Brian
Lecture Notes in Computer Science
9073
406-410
In: New Horizons in Design Science: Broadening the Research Agenda : 10th International Conference, DESRIST 2015, Dublin, Ireland, May 20-22, 2015, Proceedings
(2015)
Berlin [u.a.]
[Konferenzveröffentlichung]
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