Knowledge boundaries in enterprise software platform development: Antecedents and consequences for platform governance


Förderer, Jens ; Kude, Thomas ; Schütz, Sebastian Walter ; Heinzl, Armin


DOI: 10.1111/isj.12186
URL: https://onlinelibrary.wiley.com/doi/full/10.1111/i...
Weitere URL: https://www.researchgate.net/publication/322783898...
Dokumenttyp: Zeitschriftenartikel
Erscheinungsjahr: 2019
Titel einer Zeitschrift oder einer Reihe: Information Systems Journal : ISJ
Band/Volume: 29
Heft/Issue: 1
Seitenbereich: 119-144
Ort der Veröffentlichung: Oxford [u.a.]
Verlag: Wiley-Blackwell
ISSN: 1350-1917 , 1365-2575
Sprache der Veröffentlichung: Englisch
Einrichtung: Fakultät für Betriebswirtschaftslehre > ABWL, Organisation u. Wirtschaftsinformatik I (Heinzl)
Fachgebiet: 330 Wirtschaft
Freie Schlagwörter (Englisch): case study , enterprise software , knowledge boundaries , knowledge boundary resources , platform ecosystems , platform governance
Abstract: The widespread uptake of platform strategies turns many vendors of enterprise software into curators of an ecosystem of firms that collaboratively develop and commercialize a shared technology. As a platform owner's effectiveness in integrating knowledge across ecosystem participants will distinguish it from its competitors, we investigate the management of development-related knowledge across firm boundaries. Our exploratory, multiple-case study of 4 platforms illustrates how “knowledge boundaries” emerge between platform owners and complementors. We observe that knowledge boundaries are influenced by a platform's functional extent, interface design, and evolutionary dynamics, which create differences, dependencies, and novelty of development knowledge, resulting in qualitatively distinct types of knowledge boundaries. To overcome knowledge boundaries, platform owners provide various resources at the boundary, including information portals, documentation, helpdesks, and alignment workshops. We observe that in shaping these resources, platform owners face a trade-off between providing knowledge at the right scope, while allowing for the scalability of knowledge resources for the entire ecosystem. Depending on their scope and scale, we classify knowledge boundary resources as broadcasting, brokering, and bridging, each representing qualitatively distinct patterns in managing knowledge in platform ecosystems. We conclude with implications for researchers and managers.

Dieser Eintrag ist Teil der Universitätsbibliographie.




+ Zitationsbeispiel und Export

Förderer, Jens ORCID: 0000-0002-3090-4559 ; Kude, Thomas ; Schütz, Sebastian Walter ; Heinzl, Armin (2019) Knowledge boundaries in enterprise software platform development: Antecedents and consequences for platform governance. Information Systems Journal : ISJ 29 1 119-144 [Zeitschriftenartikel]



+ Suche Autoren in

+ Aufruf-Statistik

Aufrufe im letzten Jahr

Detaillierte Angaben



Sie haben einen Fehler gefunden? Teilen Sie uns Ihren Korrekturwunsch bitte hier mit: E-Mail


Actions (login required)

Eintrag anzeigen Eintrag anzeigen